1xbd Terms and Conditions

1. General Terms & Conditions

1xbd (hereinafter referred to as the "Platform") is an internationally licensed online gaming and Sports Betting service provider. These terms and conditions apply to all users of the Platform.

Please read these terms and conditions carefully before using the 1xbd website, mobile app, or any associated services. If you do not agree with any of the terms, please refrain from using this Platform.

• These terms and conditions apply in both Bengali and English; in the event of any conflict, the English version shall prevail.
• 1xbd reserves the right to modify these terms and conditions at any time.
• Continuing to use the platform after any changes to the terms will be considered acceptance of the updated terms.
• These terms and conditions are effective subject to applicable laws and regulations.

2. Account Registration & Eligibility

To open an account with 1xbd, you must meet the following requirements:

• You must be at least 18 years of age.
• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, truthful, and complete.
• Accounts may not be transferred to or shared with any third party.
• The user is solely responsible for the security of their account password and login credentials.

As part of the verification process, 1xbd may request supporting documents to verify your identity at any time. Withdrawals may be restricted until verification is complete.

• A copy of your National ID (NID) or passport may be requested.
• A screenshot or bank statement may be requested to verify ownership of the payment method.

3. Payments, Deposits & Withdrawals

All deposit and withdrawal transactions on 1xbd are governed by the following rules:

• Deposits must be made using a payment method registered in your own name.
• Deposits or withdrawals through third parties are strictly prohibited.
• The minimum deposit amount is BDT 200 and the minimum withdrawal amount is BDT 500.
• Maximum daily withdrawal limits are determined by account level.
• Withdrawals are typically processed within 5–30 minutes, though delays may occur if verification is still in progress.
• 1xbd reserves the right to suspend transactions if money laundering or fraud is suspected.

For transactions made via bKash, Nagad, Rocket, and Upay, the respective mobile banking service's own terms and conditions also apply. If a transaction fails, a refund will be initiated automatically.

4. Bonuses & Promotional Offers

1xbd offers a variety of bonuses and promotional offers. Each bonus has its own terms, which are detailed on the relevant promo page.

• The welcome bonus is available to new members only and applies once per account.
• To withdraw bonus funds, you must first meet the specified wagering requirements.
• The maximum bet limit when using bonus funds is outlined in the terms of each individual offer.
• Accounts found to have claimed bonuses using multiple accounts or false information will be closed.
• 1xbd reserves the right to modify or cancel any bonus offer at any time.
• Free spin and cashback offers are valid until the date specified on the relevant promo page.

5. Gaming Rules & Fair Play

All games and betting markets on 1xbd operate in accordance with international standards. The outcome of every game is determined by an independent Random Number Generator (RNG).

• If a technical error occurs in any game, the relevant round may be voided and the wagered amount refunded.
• 1xbd reserves the right to void any bet placed on incorrect odds in Sports Betting.
• Any evidence of game manipulation or system exploitation will result in the immediate suspension of the account.
• In Live Casino games, the dealer's decision is considered final.
• If you have a complaint regarding a betting result, please contact support within 72 hours.

The use of bots, automated software, or algorithmic betting on the 1xbd Platform is strictly prohibited. If such activity is detected, the account and its balance will be forfeited.

6. Responsible Gaming Policy

1xbd is firmly committed to responsible gaming. We want every member to enjoy gaming as entertainment and ensure it never becomes a problem.

• Each member can set daily, weekly, and monthly deposit limits on their account.
• You can temporarily close your account for a set period using the self-exclusion feature.
• If any member shows signs of gaming addiction, the 1xbd support team will actively provide assistance.
• Minors are strictly prohibited from opening an account or playing any games.

To learn more, visit our Responsible Gaming View Page.

7. Security & Privacy

1xbd places the highest priority on protecting your personal information. All data provided on the Platform is stored and used in accordance with our Privacy Policy.

• All data is protected by SSL/TLS encryption.
• You will never be asked to provide your password to any staff member.
• Your information is shared with third parties only when required by legal obligation.
• Automatic alerts are sent when suspicious activity is detected on an account.

To learn more, visit our Privacy Policy View Page.

8. Account Suspension & Closure

1xbd may temporarily suspend or permanently close your account for any of the following reasons:

• If these terms and conditions are violated.
• Registering with false information or a fake identity.
• If multiple accounts are operated.
• Misuse of the bonus system.
• If money laundering or fraud is suspected.
• If evidence of being a minor is found.

9. Dispute Resolution Process

For any dispute or complaint, please contact our customer service team first. Most issues are resolved within 24–48 hours.

• All complaints must be submitted in writing through the official support channel.
• Betting disputes must be reported within 72 hours of the relevant event.
• If you wish to contest a decision made by 1xbd, a complaint may be filed with the licensing authority.
• All dispute resolution processes are conducted with full transparency and proper documentation.

10. Changes & Updates to Terms

1xbd reserves the right to modify, amend, or update these terms and conditions at any time. For significant changes, a notification will be sent to the registered email address or through the Platform.

• Updated terms and conditions take effect from the date of publication.
• Continued use of the Platform after any changes have been made will be considered acceptance of the new terms.
• The date of the most recent update will always be shown at the top of this page.